Refund policy

Thank you for shopping at our Employee Swag Store! We want you to be completely satisfied with your purchase. Below is our return policy to ensure a smooth and enjoyable shopping experience. 

1. Returns and Exchanges:

   - We accept returns and exchanges within 30 days of the purchase date. 

   - To be eligible for a return or exchange, the item must be unused and in the same condition as received. 

 

1. Process for Returns and Exchanges:

   - Please contact our marketing team at marketing@cit-net.com to initiate the return or exchange process. 

   - Provide your order number and details about the item you would like to return or exchange. 

 

1. Return Shipping:

   - Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item. 

 

1. Refunds:

   - Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. 

   - If approved, the refund will be processed, and a credit will be applied to your account. 

 

1. Exchanges:

   - If you wish to exchange an item, please specify the replacement item you would like in your return request. 

   - Exchanges are subject to availability. If the requested item is not available, a refund will be issued. 

 

1. Non-Refundable Items:

   - Items marked as final sale or custom items are non-refundable. 

1. Cash Exchanges:

   - Please note that items cannot be exchanged for cash. Refunds will be issued through the original payment method. 

 

1. Damaged or Defective Items:

   - If you receive a damaged or defective item, please contact us immediately for assistance. 

 

1. Contact Information:

   - For any questions or concerns regarding returns and exchanges, please reach out to our customer service team at marketing@cit-net.com.